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ACCEPTABLE USER POLICY FOR WEB HOSTING SERVICES

By Ordering at E-World you have to follow & abide by following terms.
[1] This Acceptable Use Policy ("Policy") describes the proper and prohibited use of E-World's Shared Web Hosting services ("Services") as subscribed to per the Master Service Agreement. This Policy is designed as a guideline and is not exhaustive as such. The policy can be modified from time to time effective upon posting on E-World's web site.
[2] The Services allow you to develop, publish, and display a web site, store data in a database, send and receive e-mail messages, maintain a bulletin board through which you can interact with the Internet users, and send and retrieve various information.
[3] E-World does not monitor or censor the information you make available or collect through the use of the Services with the exception of systems and network resources monitoring. However, E-World will act upon Policy violations when such are discovered during regular monitoring processes or reported to E-World. E-World expects you, and all other users of the Services, to take responsibility in using the Internet with courtesy and responsibility, and be familiar with and to practice good Internet etiquette.
[4] As consideration for E-World's provision of Services, you agree to abide by the following provisions relating to the acceptable use of your E-World account.

E-World reserves the right in its sole discretion to:
[1] Revise this Acceptable Use Policy which shall be posted at E-World's web site.
[2] Remove any content for any reason, including but not limited to, your violation of any conditions of this Acceptable Use Policy. E-World's right to remove inappropriate content under this Policy shall not place an obligation on E-World to monitor or exert editorial control over the content of your account.

You agree not to use or allow access to E-World services to:
[1] Create or maintain software download or distribution sites or sites created for the purpose of mass distribution of software products. A software distribution site is defined as a site on which 50% or more of total bandwidth (data transfer) is used for programs or binary code downloads.
[2] Create or maintain sites that generate system errors or exceptions that disrupt server's performance or cause server-wide outages. This includes overriding or avoiding system settings and restrictions imposed by the terms of Services.
[3] Create or maintain sites that consume thirty-five percent or more of CPU capacity or use two hundred megabytes of memory, both physical and virtual combined, on the hosting server.
[4] Exceed allowed bandwidth by transferring amounts of data greater than allowed by the terms of purchased Service.
[5] Violate any applicable laws, regulations, or other provisions having the force of law, either intentionally or unintentionally.
[6] Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
[7] Employ misleading e-mail addresses or falsify information in any part of any communication.
[8] Upload, transmit, disseminate, post, store or post links to any content that:
(a) is prohibited from transmitting or posting by law, or by contractual or fiduciary relationship;
(b) facilitates hacking or unauthorized access or use of data, systems, servers or networks including any attempt to probe, scan or test for vulnerabilities, or to breach security or authentication measures;
(c) falsifies origin by forging TCP/IP packet headers, e-mail headers, or any part of a message header, unauthorized monitoring of data or traffic;
(d) interferes with service to any user, system or network by using flooding techniques, overloading a system or a network, staging or broadcasting an attack, or any other means resulting in a crash of a host either deliberately or by negligence;
(e) infringes or contributes to any infringement of any intellectual property, material protected by copyright, trademark, patent, trade secret or proprietary right of any party;
(f) is or may be considered unsolicited or unauthorized advertising, promotional materials, or any junk mail, spam, spamvertisements, make money fast schemes, chain letters, pyramid schemes, or any other form of solicitation;
(g) contains viruses, worms, Trojan horses, time bombs, trap doors, or any other computer code, files, or programs or repetitive requests for information designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
(h) is unlawful, harmful, threatening, abusive, harassing, tortuous, unlawful, libellous, defamatory, vulgar, obscene, or invasive of privacy;
(i) is of adult nature, pornographic, or harmful to minors;
(j) promotes illegal activity, including providing instructions for illegal activity, or transmitting, disseminating or offering fraudulent goods, services, schemes or promotions, or furnishing false data on any signup form, contract or online application or registration, or the fraudulent use of any information obtained through the use of the Services including use of credit card numbers.
(k) exploits the images of children or discloses personally identifiable information belonging to children.
If E-World determines that you have violated the terms of this Acceptable Use Policy, that determination, made at E-World sole discretion, is grounds for immediate termination of your E-World account without notice or may result in penalty to E-World or both.

Jurisdiction and governing law
The laws of India only and no other nation shall govern these terms. The Parties agree to submit to the exclusive jurisdiction of the Courts located in CALICUT (KERALA) India as regards any claims or matters arising under or in relation to these terms and conditions.

REFUND POLICY

Please take a moment to read and familiarize yourself with E-World Hosting/Domain Refund Policy. This Refund Policy is in place to ensure E-World is able to provide the highest level of service possible. By registering for any of E-World services, you are stating that you have read and accept all of the terms and conditions outlined in this Refund Policy.

Section (1) - Refund Policy for New Accounts
Web Hosting Account - All newly purchased web hosting accounts are covered by a 30 day money back guarantee. Should you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will refund your money in full (less 10% card commission if you have paid online using Payment Gateway) unless otherwise specified at, or prior to, the time of purchase. Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.
Domain Names - All newly purchased domain names are final sale at the time of purchase. You are the sole owner of any domain name/s registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.

Section (2) - Refund Policy for Reseller Accounts
Web Hosting Reseller Account - All newly purchased web hosting reseller accounts are covered by a 30 day money backShould you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will refund your money in full (less 10% card commission if you have paid online using Payment Gateway). Notification of your intent to cancel your web hosting account must be given prior to the 31st day of your contract.
Domain Names - All newly purchased domain names are final sale at the time of purchase. You are the sole owner of any domain name/s registered through our services upon payment in full. Should you decide to leave our service for another provider, domain names are transferable and therefore not subject to refunds.
Domain Reseller Accounts - All Current Debit Account Balance would be refunded. There should not be any locked funds while requesting a transfer.

Section (3) - Refund Policy for Service Renewals
Web Hosting Renewal - Refunds for web hosting account renewals will be granted to customers requesting a cancellation of their service no later than 10 days after the renewal date. No exceptions will be made to this policy. Domain Name Renewal - At no point will E-World automatically renew a domain name on behalf of a customer. Customers will receive notification of a domain name's pending expiration prior to the expiration date. It is the customer's responsibility to log into their account and purchase a domain name renewal through our control panel and billing system. No refunds will be granted for domain name renewals under any circumstances.

Section (4) - Refund Mode
All refunds will be made in the same mode, which the client had used in making the payment for his Invoice. The payment will be done in Full except for the credit card payments where in a 10% Credit Card Charges will be deducted and domain charges which are non-refundable.

Privacy policy
E-World ensures that all personal information submitted to us (to be used for record and billing purposes), inclusive, but not limited to, credit card and other personal information, will be kept strictly confidential and used solely by us, our authorized representatives and employees, for the strict purpose for which it was intended, and for the benefit of the Client. We agree not to share, rent, sell or release this information to any individual, entity or third party, for any reason, without the specific written consent of the Client, with exception as required by Law, Regulation or Governmental Authority, or in case of alleged service abuse or copyright or other such infringements.

DISCLAIMER
E-World provides web hosting to numerous clients which means that we have a responsibility to protect each client and to provide the best services available. But we have limitations.

LIMITATION OF LIABILITY:
E-World shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from E-World's servers going off-line or being unavailable for any reason whatsoever. Further, E-World shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of E-World's servers. All damages shall be limited to the immediate termination of service.
E-World shall be the sole arbiter of what is and is not a violation of the acceptable use policies. E-World reserves the right to terminate an account at any time and for any reason that causes harm to any E-World customer's web sites. E-World reserves the right to delete all content and files upon termination. E-World reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. E-World reserves the right to refuse, cancel, or suspend service at our sole discretion.
E-World reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent. Clients should review these Policies every two weeks for changes and additions. Violations of these Policies should be referred to abuse@eworld.co.in. All complaints will be investigated promptly.

File Backup Storage and Security:
You shall be solely responsible for undertaking measures to: (1) prevent any loss or damage to your website or server content; (2) maintain independent archival and backup copies of your website or server content; and (3) ensure the security, confidentiality and integrity of all your website or server content transmitted through or stored on our servers.

The users are responsible for files in their hosting account. So they must backup their important files in local pc , If your account is terminated /suspended because of breaking our TOS, then we can not provide you ,your files. So all users are requested to take their account's backup regularly. We are NOT responsible for any file loss / modifications in your account due to hacking / illegal activity problems.

Website/Server Content. You shall be solely responsible for providing, updating, uploading and maintaining your website or server and any and all files, pages, data, works, information and/or materials on, within, displayed, linked or transmitted to, from or through your website or server including, but not limited to, trade or service marks, images, photographs, illustrations, graphics, audio clips, video clips, email or other messages, meta tags, domain names, software and text. You acknowledge and agree that in the course of providing you with technical assistance, it may be necessary for our support staff to modify, alter or remove the content of your hosted product. Your website or server content shall also include any registered domain names provided by you or registered on behalf of you in connection with the Services.

Backup File Storage:
For the maximum performance and for getting sufficient storage space for all the users, a user may not store the backup of their site in this server. Users can generate backup and download it to their pc within 24 hrs.

BACKUP, BACKUP, BACKUP:

Customer is solely responsible for making back-up copies of the Customer Web site and Customer Content

You are responsible for your backups and web content. We create our own weekly backups , and can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your cPanel or better, use a remote backup solution.

You can use the control panel provided to backup and restore your site files and entire account.

You can also use the phpMyAdmin tool to export/import your MySQL(i) databases.

We strongly suggest that you backup your site files, databases and Emails  and any other data regularly to avoid data loss in case of any major server failure or system corruption. We can not guarantee that we will be able to recover your account in case of data corruption or system failure.

In case of any major unrecoverable server failure, E-World will provide an alternate solution within 24-48 hrs.  E- World will not be responsible for any data loss in case of an unrecoverable damage due to Hardware or software failure.  It is the responsibility of the control panel holder to take and keep day to day backup.

Because the Services permit Customer to electronically transmit or upload content directly to the Customer Web site, Customer shall be fully responsible for uploading all content to the Customer Web site and supplementing, modifying and updating the Customer Web site, including all back-ups. Customer is also responsible for ensuring that the Customer Content and all aspects of the Customer Web site are compatible with the hardware and software used by Company to provide the Services. EWORLD shall not be responsible for any damages to the Customer Content, the Customer Web site or other damages or any malfunctions or service interruptions caused by any failure of the Customer Content or any aspect of the Customer Web site to be compatible with the hardware and software used by Company to provide the Services.


Payment Dues
All hosting accounts will be suspended the next day of payment due date and will terminate after 7 days from the due date if the payment is not received,unless otherwise there is a hold.

Service Abuse Terms & Conditions
Below are terms that can suspend your account due to abuse on our servers.
Please remember you are on a shared server and everyone is entitled to the server resources. This is a guideline for the users of shared hosting solutions at E-World and we will work with you so that you are not in violations of these terms.

CGI Scripts
Any scripts that pose a potential security risk or are deemed to be adversely affecting server performance or network integrity will be shut down or will be automatically removed without prior notice. E-World does not permit CGI script sharing with domains not hosted by E-World or any scripts that may be abused for UCE purposes.

Unlimited Hosting Space/Bandwidth
What does 'Unlimited' really mean? Does it mean that you can put up whatever you like on your website and no one will object? That isn't the case, really. Unless you are using Dedicated Servers, a normal hosting package uses shared resources i.e. multiple users share hosting packages on the same server. As technology & the capabilities of our servers continue to grow, we can continually allow you to do more with your hosting package and its bandwidth. This means that we can offer practically unlimited resources for legitimate users of our hosting products who use them for the right purposes. The way shared hosting is sold has undergone substantial changes over the years. In earlier times hosting companies and consumers would obsess over every single parameter, i.e., # of database accounts, # of FTP accounts, amount of bandwidth, amount of disk space, number of i-nodes, etc. But with today's robust technology, we can afford to declare all parameters unlimited because in theory we can afford to offer nearly limitless resources to most customers who choose to host with us. Selling hosting as unlimited is a way of letting the legitimate consumer know that they don't have to sit and calculate what each parameter does ‐ they can just buy the unlimited package and it will work for them. This is how the industry has evolved over time. What does 'Unlimited' not permit? Every hosting package comes with a set of AUPs that must be agreed upon before purchase of the package is complete. Listed below are some specific examples of things that are not allowed: File upload / sharing / archive / backup / mirroring / distribution sites. A site created primarily to drive traffic to another site. Making your account resources available (whether for free or paid) to the general public. In the event the bandwidth, number of websites or disk space usage of your website presents a risk to the stability, performance or uptime of our servers, data storage, networking or other infrastructure, you may be required to upgrade to a VPS or Dedicated Server, or we may take action to restrict the resources your website is utilizing. Our shared and reseller hosting accounts do come with unlimited hosting space/bandwidth. But we start each account with a set limit but as you needs grow, simply contact us to request additional resources and we will increase it to whatever you need. This new plan allows us to create more efficient use of our servers and provide better, faster, and more efficient hosting for our customers. Please note hosting space is intended for hosting and not intended for online backup, storage device for multimedia content such as movies, music, photos, or other media. Any use of our hosting service in this manner will be considered a violation of our terms of use and will result in automatic suspension of the hosting account without any prior notification.

Software Distribution
E-World Web Hosting and Ecommerce accounts are not configured for the purposes of distributing software and/or multimedia products. This includes but is not limited to file sharing, torrents, warez, and pirated material.

Multimedia Files
Multimedia files are defined as any graphics, audio, and video files. E-World Web Hosting and Ecommerce accounts are not to be used for the purposes of distributing and storing multimedia files. Any Web site using the space for storing multimedia files will be considered violating our terms of use and will result in deletion of such files and/or automatic suspension of the hosting account.

CPU and Memory Limit
All accounts will be only allowed to use 10% of cpu and memory and can not exceed a session longer then 10 min. This includes all database uses, email, cron jobs, and any FTP sessions.

Email Limitation
Outgoing emails are limited to 200 per hour or 2000 per day whichever is reached first. This limitation is per hosting account.

Spam Policy
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to E-World customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a Web site hosted on a E-World server, and selling or distributing software (on a Web site residing on a E-World server) that facilitates spamming. Violators will face immediate suspension. E-World reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.

Delivery of Services
We aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.
Immediately upon successful payment you will receive an automated receipt from our systems. Please print an retain a copy of this and retain in a safe place for future reference.
Your unique customer username will be on this receipt and should be used for enquires to E-World.